When it comes to figuring out what makes a good consultant, who better to ask than our customers?
We went back over several years to discover what makes a great consultant – and we’ve included some real, inspiring quotes from our customers to help you understand what makes ours so special.
WHO TO WORK WITH
Deciding to invest in ERP is the first step. Deciding who to work with is the second – and the most critical.
Our consultants are carefully chosen and trusted to manage implementations and accounts for Verde customers.
We employ highly trained consultants to work with individual businesses. These people make all the difference – they’re experienced, passionate, professionals with a deep understanding of business. They’re our best ambassadors and your best allies when it comes to rolling out MYOB Greentree at your company.
The right consultant is a translator and guide to the world of ERP software. They help you make decisions, streamline implementation, and most importantly, stick around to answer questions and support you as you start to use your new system.
“Verde provide so much more than just a product… They demonstrated a thorough knowledge of our business needs and proved they are technology experts. Verde continue to be 100% committed to improving our business and processes.”
KNOWLEDGE IS POWER
A good consultant is a font of knowledge about your new software. They should not only understand the system inside and out, but they should be able to translate that knowledge to your business situation. They will help you to understand both the technical and practical implications of the decisions you need to make. But the real advantage of a dedicated consultant is their growing knowledge of your business. A great consultant will work hard to understand get to know the way you work, your unique needs and challenges – so they can help you make the most of your new system.
A good consultant isn’t afraid to use their knowledge, either. They’re happy to offer advice when you need it – even if you haven’t asked. You’ll know you have a good one when you follow their advice without a second thought.
“Our consultant understood our business and offered the right solution right away, he didn’t offer something that he knew we would only knock back. He has given us excellent support. The level of support offered by our Verde consultant was particularly impressive”
A good consultant understands that answering your questions and troubleshooting any issues is essential. They do their best to be available when you need them.
They’re not constantly on call – but they’re responsive to your needs, and they’ll go out of their way to meet them. They’ll follow up too; if they say they’re going to do something, it gets done. They will do the testing and check-ups, no matter how repetitive and tiresome, to make sure that everything is working as it should be.
Verde consultants also have the full resources of the rest of our company at their disposal, including those clever developers. When you require additional services, solutions or simply advice, they draw on the appropriate skills and knowledge to alert you to what can be done – and how to do it, too.
“We like dealing with Verde. They know what they’re talking about and are always available.”
NOT JUST TALKING THE TALK
ERP software can be quite technically complex, so a great consultant needs to be able to communicate with all your stakeholders no matter what role in the company they might hold. They’re half technical expert, half translator. And if someone doesn’t ‘get it’ they will work out how to help them understand.
Of course, communication also means keeping you in the loop. A great consultant will make sure you have all the information you need, when you need it, so your implementation runs as smoothly as possible.
“With Verde the implementation went like clockwork”
A LIFELONG RELATIONSHIP
Many of our customers tell us that they see their Verde and our team of account managers as an integral part of their business. They’re involved in strategic business decisions, the development of different business processes and long-term planning.
“Verde took pride in their work and extended themselves beyond what most would expect. They were more interested in growing a long-term supplier/customer relationship rather than making a quick sale”